Right of withdrawal
The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason. It is sufficient to send a simple e-mail within 10 working days from the date of signing the contract. The right of withdrawal is regulated pursuant to art. 64 and following of Legislative Decree 206/2005, (Consumer Code). It is not possible to take advantage of the right of withdrawal for customized goods, such as Gaming PCs.
9.1 - Terms
- For contracts not yet finalized, without having yet made the payment, it is sufficient to send an e-mail of cancellation containing the data of the order and of our. order confirmation firstname.lastname@example.org
- For contracts already completed with goods already received, it must be notified within 14 working days from the date of receipt.
9.2 - Methods
Mak Srls is particularly attentive to the needs of its customers. In the event that the customer wants to return the purchased goods, he can do it very well by sending a simple communication by e-mail to email@example.com. Alternatively, the customer, if he deems it appropriate, can operate in the ways provided by law, by sending a letter registered letter with acknowledgment of receipt to the address indicated in the invoice attached to the goods, specifying all the data of the sale. Upon receipt of the request for withdrawal, an authorization e-mail will be sent to the customer. Always within the term of 14 working days, all purchased goods must be returned to the sender-supplier (including packaging and any documentation and accessory equipment: manuals, cables, etc.); to limit damage to the original packaging, we recommend, when possible, to put it in a second box. In all cases, the affixing of labels or adhesive tapes directly on the original product packaging should be avoided. That is, we must do everything possible to ensure that the returned product is intact in all its parts, including the packaging. The return costs and the means to be used will be at the expense and responsibility of the Customer who will not be compensated by Mak Srls in which the goods are lost or damaged. It will also be necessary to specify on the package the words "Subject: withdrawal, order no., Invoice no., Sender and authorization e-mail date". Packages without the aforementioned indications will not be accepted. Once the goods have been received, Mak Srls will, following a positive outcome of the verification of the returned goods, issue a credit note for the entire amount paid by the Customer, net of shipping costs only. If for some ongoing promotion or any other reason Mak Srls had partially or totally paid the shipping costs to the customer, since this gift is in any case subject to the purchase, since the purchase has ceased to exist, by returning the equipment, the shipping costs already incurred by Mak Srls would be recovered and deducted on the credit note. In the event that the customer had, for example, paid a fee of Euro 9.00, since the cost of shipping amounts to Euro 18.00, Mak Srls will deduct the remaining Euro 9.00 on the credit note. Within the term of 14 days the credit note will be refunded unless the Customer decides to purchase goods of the same amount or to keep the credit for future purchases.
Cases in which it is not possible to exercise the right of withdrawal
On the basis of the provisions of Art. 5 - paragraph 3 - letter "d" - Legislative Decree 185/99 The consumer cannot exercise the right of withdrawal in the event of the supply of sealed audiovisual products or computer software, opened by consumer. The right of withdrawal is totally lost, due to lack of the essential condition of integrity of the goods (packaging and / or its contents), in the cases in Mak Srls ascertained: Even partial use of the goods and any consumables The lack or damage of the packaging external and / or original internal packaging The absence of integral elements of the product (accessories, cables, manuals, parts, ...) Damage to the product for reasons other than its transport In the cases indicated above, Mak Srls will return to the sender the purchased good, charging the shipping costs to the same.
Who has no right of withdrawal
The consumer cannot exercise this right of withdrawal if he buys for purposes related to his business or professional activity, that is, if he had purchased with a VAT number, with the relative issue of an invoice or in the case of Personalized PCs.
Cancellation of an order
The customer can cancel the order by simply communicating it by e-mail to the address firstname.lastname@example.org as long as it has not yet been processed.
13.1 - Order with payment by advance bank transfer.
Should the cancellation occur after the shipment of the goods, the customer will still be required to receive the goods, subsequently requesting the authorization to return. After the return, a credit note will be issued and the customer will be reimbursed for the amount paid, net of shipping and insurance costs for both shipping and return. Even if the customer refuses the delivery of the goods to avoid the subsequent return, he will still be required to reimburse Mak Srls the shipping and insurance costs already incurred, as well as the shipping and insurance costs for the return of the goods by the courier. .
13.2 - Order with cash on delivery payment.
If the customer who has requested and obtained to pay the goods on delivery, should cancel the order after the shipment of the goods, he will in any case be required to receive the goods, immediately requesting the return and the refund of the amount paid, net shipping costs. Even if the customer refuses the delivery of the goods to avoid the subsequent return, he will still be required to reimburse Mak Srls the shipping and insurance costs, as well as the cash on delivery charges already incurred, as well as the shipping and insurance costs for the return of the goods by the courier.
Our company has implemented and applies the "European Guarantee of Conformity" towards the "Consumer" (End User), which provides coverage for 24 months, from the date of purchase, against manufacturing defects and any non-conformities detected on the purchased product. The "Commercial Warranty" offered by the manufacturer, unless otherwise indicated, is 12 months. The warranty does not cover products that are tampered with, repaired by third parties or used not in accordance with the conditions of use envisaged. Products deemed to be defective, which at the sole discretion of the Supplier are actually defective, may be repaired or replaced without this entailing any liability for the Supplier for any direct or indirect damage. Requests for return must be sent to Mak Srls in writing and must be sent to email@example.com. The guarantee is provided exclusively in our laboratories or those of the manufacturer, depending on the brand and type of equipment. The Purchaser, having received the authorization to return, is required to ship any defective product at his own risk and expense. The customer must send the goods to be returned to the address that will be communicated. The equipment must be shipped carriage paid, under penalty of non-collection by the collection center. The equipment will first be checked, then a decision will be made, depending on the circumstances, whether to send it for service or to replace it. The warranty for consumables such as lamps, batteries and the like is limited to what is stated in our product description. Shipping costs are always charged to the customer, unless otherwise indicated on the return authorization e-mail.
With the order, the Purchaser assumes responsibility for compliance with the law and safety regulations relating to the use of the products purchased. Therefore, any liability of the Supplier for any and all direct or indirect damage caused to people or things by improper use of the products supplied is excluded. Under no circumstances can the Supplier be held responsible, even indirectly, for the failure or insufficient functioning of the products and / or for consequential damage.