Conditions of use BREUNOR.com
The new BREUNOR e-commerce contains new features and will soon be implemented with numerous functions. For new users it will be necessary to register.
E-commerce is subject to some legal constraints that must be diligently observed. To undertake an eCommerce business, some fundamental principles must be respected: the main disciplines applicable to Electronic Commerce are illustrated below.
These general conditions of supply are fully applied to every order except for special written exceptions sent by Mak Srls to the Customer. The placing of the order implies the full acceptance of these general conditions of sale.
Personal data treatment
Our Shop follows the new European Regulation on Personal Data Protection (2016/679) which came into full force on 25 May 2018
The prices indicated on our site are expressed in euros and include VAT unless otherwise specified. Delivery costs are always free. Mak Srls reserves the right to change prices at any time, but equally undertakes to apply the prices indicated on the site at the time the order is placed. In case of display of a wrong and / or manifestly negligible price, for any reason (computer bug, manual error, technical error ...), the order will be canceled, even in case of initial validation.
Orders and availability
Customer orders are satisfied within the limits of the quantities available in stock, in case the ordered product is available at the time of the order, but not in stock due to quantity update problems, Mak Srls undertakes to contact the Customer within 3 days from receipt of the order informing him of the exact times for the delivery of the same. In the event that the unavailability of the product is definitive Mak Srls undertakes to cancel the order and to return the amount, if already paid by the customer in advance. Mak Srls undertakes to reimburse as soon as possible and in any case no later than 15 days from receipt of the same.
The accepted forms of payment are:
Bank transfer IBAN: IT15T0301503200000003697165 Mak SRLS
Credit or Debit Cards from Visa - Mastercard
* The deposit cannot be returned for cancellations requested by the customer
If the purchase is collected directly in the store, it is also possible to pay on delivery in cash, by credit card, debit card
The goods are shipped ex our warehouse and travel with insurance coverage on the full amount, on behalf and at the total risk of the buyer. To protect himself from economic losses, the Customer must carefully check the integrity of the package and accept it with RESERVE written countersigned by the courier in case of doubts. Only in this way will the Customer be able to allow Mak Srls to proceed with the complaint and reimburse the buyer. If the Customer does not carry out this integrity check, Mak Srls will not be able to do anything to protect the Customer from economic loss. If the courier refuses to record the incident, you can refuse the package, requesting the return to the sender for damage to the content and giving us immediate notice.
It is possible to request that the delivery of the ordered goods be made to an address other than the billing address. The request for destination to another address can only be made at the same time as the order, and must also be reported on the order confirmation. If the different destination, due to an error, does not appear on the order confirmation, or the customer requests it later, it will be necessary to request the reissue of the corrected order confirmation by email, to be sure that during the order fulfillment phase , the alternative address is respected. In the event that, for any reason, the delivery address other than the billing address should not appear on the order confirmation and the customer does not request the correction and consequent reissue of the order confirmation, the delivery will be made. to the billing address, declining all responsibility for everything that may arise from it.
We will take care of processing orders as soon as possible. The timing for the fulfillment of an order varies first of all according to the type of payment chosen, and obviously according to the availability of the ordered goods in stock. With payment by bank transfer, the order will be processed within the times stated in the order
Returns and returns for repair or replacement.
The return of the goods, in all cases, must first be expressly authorized by Mak Srls. The return can be requested for wrong order, wrong supply, repair (or replacement) under warranty, or for repair out of warranty. The return request for wrong order or wrong supply can be sent to ask for the replacement with other equipment or to ask for the return or refund of the amount paid. The return request for wrong order or wrong supply must be sent no later than 7 days from receipt of the goods. The return request following a wrong order, involves the refund of the amount paid minus the shipping costs and a penalty of 20% unless otherwise agreed. Following the return request, if this is authorized, it will be communicated by email. The customer must send the goods to be returned to the address that will be communicated, clearly indicating on the package the date and time of our authorization email. The equipment must be shipped carriage paid, under penalty of non-collection by the reception center. It is important that the equipment is packaged with the utmost care, taking all necessary precautions to avoid damage during transport. The equipment will first be checked, then it will be decided, depending on the circumstances, whether to send it for assistance, replace it, or proceed with the refund (in the case of a return request).
In the event of a replacement request due to an incorrect order, it is essential that the customer also send the order relating to the equipment to be replaced at the same time as the return request. The two procedures will be processed separately from an accounting point of view: - When the equipment is returned, a credit note will be issued, net of shipping costs; - The order confirmation will be sent to the customer relating to the equipment ordered in replacement, of a value at least equal to or greater than the value of the returned equipment, communicating any amount to be paid in full.
If, following the return of the equipment for replacement, an order for other equipment of equal or higher value should not immediately follow (for example: if the customer is undecided about what to order in replacement), the procedure will be frozen pending receipt of the new order. It will not be possible to ask for the return of money for goods returned for incorrect order and contextual request for replacement, if the change should occur more than 7 days from receipt of the goods.
The return will be allowed, followed by the re-credit of the amount paid (net of shipping costs and any other charges for the return) only if the request is made within the terms or in the event of withdrawal, where applicable. Please note that for items supplied only on order (indicated in the product description) there will be no substitutions. The costs of packaging, shipping and insurance and any other accessory charges (both for the shipment and for the return of the equipment) will be charged to the customer, in addition, of course, to any repair costs, where due.
In case of return of equipment for repair under warranty, any ascertainment of the absence of the defect complained of by the customer could result in the application of a penalty of Euro 25.00 plus VAT.
The shipment of products for opening RMA and breakdowns to our Shop is always charged to the Customer. Return shipping to the customer is paid by Mak-Store.com
In case of return for repair out of warranty, the cost estimate for the repair of the returned equipment will be communicated to the customer. Non-acceptance of the estimate will in any case result in a charge of Euro 25.00 plus VAT, for management and diagnosis costs.
Returns and returns for replacement following damage due to transport.
The return can also be requested in the event that equipment is damaged during transport. If the damage is evident upon receipt of the package, it is advisable to highlight it immediately to the courier and to collect the package only if it is clearly indicated on the copies of the waybill that the package is accepted subject to verification and quantification of the damage in order to possibly request a refund. If the courier refuses to record the incident, you can refuse the package, requesting the return to the sender for damage to the content and giving us immediate notice. If the damage was not visible from the outside, or had escaped the recipient, it will not be easily possible to claim against the courier. In any case, as the goods travel insured, it will be our care to forward a request for reimbursement for the damage suffered by the equipment. To be able to request the replacement of equipment damaged during transport, it is essential that we be promptly notified. We therefore advise our customers to immediately and very carefully check the conditions of the equipment upon receipt, as it will not be possible to accept replacement requests for damage beyond the 7th day from the time of shipment. At the same time, the customer is required to submit a complaint to a local police headquarters in which he must indicate that he has received the damaged goods, specifying that the damage was caused during transport. The complaint is an essential document to be able to request reimbursement therefore the customer after having presented it must send us a copy. Since the assessment times and possible reimbursement of the damage are long enough, in order to avoid our customers having to wait for the completion of the investigation relating to the reimbursement request to get the replacement equipment back (provided that the reimbursement request is accepted), we give them the possibility of returning the damaged equipment to be able to replace them. Following the return request, if this is authorized, it will be communicated by email to which the customer must always report the date and time if requested by Mak Srls staff for the management of the return. The customer must send the goods to be returned to the address that will be communicated, clearly indicating on the package the date and time of the authorization email. The equipment must be shipped carriage paid, under penalty of non-collection by the reception center. It is important that the equipment is packaged with the utmost care, taking all necessary precautions to avoid further damage to it during transport. As a refund request will be submitted to the courier, the customer must also return the package that contained the damaged goods, because the courier may require us to show the wrapping of the package before authorizing the refund. The ideal would therefore be to return the entire package with the damaged equipment inside, enclosing everything inside another box to leave the previous shipment intact. It is also recommended to insure the returned goods to avoid further complications. The equipment will first be checked, then the customer will be notified about the possible shipment of the replacement equipment. Following the communication by the courier of the outcome of our request for reimbursement for damage to the equipment and of what has ensued, in the event of a positive outcome, we will proceed, if recognized, to the reimbursement of the shipping costs incurred for the return of damaged equipment.