The new BREUNOR e-commerce contains new features and will soon be implemented with numerous functions. For new users it will be necessary to register.
E-commerce is subject to certain legal constraints which must be diligently observed. In order to undertake an eCommerce activity, some fundamental principles must be respected: the main disciplines applicable to Electronic Commerce are illustrated below.
These general conditions of supply apply integrally to each order except for special written exceptions sent by Breunor to the Customer. Placing an order implies full acceptance of these general conditions of sale.
Personal data processing
Our Shop follows the new European Regulation on the Protection of Personal Data (2016/679) which came into full force on May 25th 2018
The prices indicated on our site are expressed in euros and include VAT unless otherwise specified. Delivery costs are always free. Breunor SRL reserves the right to change prices at any time, but undertakes in equal measure to apply the prices indicated on the site at the time the order is placed. In case of displaying an incorrect and/or manifestly negligible price, for whatever reason (IT bug, manual error, technical error…), the order will be cancelled, even in the case of initial validation.
Orders and availability
Customer orders are satisfied within the limits of the quantities available in the warehouse, if the ordered product is available at the time of the order, but not in the warehouse due to quantity updating problems, Breunor SRL undertakes to contact the Customer within 3 days of receipt of the order informing him of the exact times for delivery of the same. In the event that the unavailability of the product is definitive, Breunor SRL undertakes to cancel the order and to return the amount, if already paid by the customer in advance. Breunor SRL undertakes to refund as soon as possible and in any case no later than 15 days from receipt of the same.
The accepted forms of payment are:
Bank transfer IBAN: IT15T0301503200000003697165
Owner: BREUNOR SRL
Visa - Mastercard Credit or Debit Cards
* The deposit cannot be returned for cancellations requested by the customer
If the purchase is picked up directly in the shop, it is also possible to pay on delivery in cash, by credit card or debit card
The goods are shipped ex our warehouse and travel with insurance coverage on the entire amount, on behalf and at the total risk of the purchaser. To protect himself from economic losses, the Customer must carefully check the integrity of the package and accept it with RESERVE written countersigned by the courier in case of doubts. Only in this way will the Customer be able to allow Breunor SRL to proceed with the claim and reimburse the buyer. If the Customer does not carry out this integrity check, Breunor SRL will be unable to do anything to protect the Customer from economic loss. If the courier refuses to report the incident, you can refuse the package, asking for it to be returned to the sender due to damage to the contents and immediately notifying us.
It is possible to request that the delivery of the ordered goods be made to an address other than the billing address. The request for destination to another address can only be made at the same time as the order, and must also be indicated on the order confirmation. If the different destination, due to an error, should not appear on the order confirmation, or the customer should request it later, it will be necessary to request the reissue of the corrected order confirmation by email, to be sure that during the order , the alternative address is respected. In the event that, for any reason, the delivery address other than the billing address does not appear on the order confirmation and the customer does not request the correction and consequent reissue of the order confirmation, the delivery will be made to the billing address, declining any responsibility for anything that may arise therefrom.
We will take care of fulfilling the orders as soon as possible. The timing for the fulfillment of an order varies above all according to the type of payment chosen, and obviously according to the availability of the ordered goods in the warehouse. With payment by bank transfer, the order will be processed within the times stated in the order
Returns and returns for repair or replacement.
The return of the goods, in all cases, must first be expressly authorized by Breunor SRL. The return can be requested for incorrect order, incorrect supply, repair (or replacement) under warranty, or for repair out of warranty. The return request for an incorrect order or incorrect supply can be submitted to request replacement with other equipment or to request a return or refund of the amount paid. The return request for an incorrect order or incorrect supply must be sent no later than 7 days from receipt of the goods. The return request following an incorrect order involves the return of the amount paid less the shipping costs and a 20% penalty unless otherwise agreed. Following the return request, if this is authorised, it will be communicated by email. The customer must send the goods to be returned to the address that will be communicated, clearly indicating the date and time of our authorization email on the package packaging. The equipment must be sent carriage paid, under penalty of non-collection by the reception centre. It is important that the packaging of the equipment is carried out with the utmost care, adopting all the necessary precautions to avoid damage during transport. The equipment will first be checked, then it will be decided, depending on the circumstances, whether to send it for assistance, replace it, or proceed with the refund (in the case of a return request).
In the event of a replacement request due to an incorrect order, it is essential that the customer also sends the order relating to the equipment with which to replace it at the same time as the return request. The two procedures will be worked separately from an accounting point of view: - Upon return of the equipment, a credit note will be issued, net of shipping costs; - The order confirmation relating to the replacement equipment ordered, of a value at least equal to or greater than the value of the returned equipment, will be sent to the customer, communicating any amount to be paid in full.
If, following the return of the equipment for replacement, an order for other equipment of equal or higher value does not immediately follow (for example: if the customer is undecided about what to order as a replacement), the procedure will be frozen pending receipt of the new order. It will not be possible to request the return of money for goods returned due to an incorrect order and a simultaneous request for replacement, if the change of mind should take place more than 7 days from receipt of the goods.
Returns will be allowed, followed by the crediting of the amount paid (net of shipping costs and any other charges foreseen for the return) only if the request is made within the terms or in case of withdrawal, where applicable. Please note that for items supplied only to order (indicated in the product description) there will be no replacements. Packing, shipping and insurance costs and any other ancillary charges (both for shipping and returning the equipment) will be charged to the customer, in addition, of course, to any repair costs, where due.
In the event of the return of equipment for repair under warranty, any verification of the absence of the defect complained of by the customer could result in the application of a penalty of Euro 25.00 plus VAT.
The shipment of products for RMA opening and faults to our Shop is always charged to the Customer. The return shipping to the customer is the responsibility of Breunor.com
In the event of a return for out-of-warranty repairs, the customer will be notified of the cost estimate for the repair of the returned equipment. Non-acceptance of the estimate will in any case result in a charge of Euro 25.00 plus VAT, for management and diagnosis costs.
Returns and returns for replacement following damage due to transport.
The return can also be requested in the event that the equipment is damaged during transport. If the damage is already evident upon receipt of the package, it is advisable to immediately highlight it to the courier and to collect the package only if it is clearly indicated on the copies of the waybill that the package is accepted subject to verification and quantification of the damage in order to be able to request a refund. If the courier refuses to report the incident, you can refuse the package, asking for it to be returned to the sender due to damage to the contents and immediately notifying us. If the damage is not visible from the outside, or if it has escaped the addressee, it will not be easily possible to retaliate against the courier. In any case, since the goods travel insured, we will take care of forwarding a refund request for the damage suffered by the equipment. In order to be able to request the replacement of equipment damaged during transport, it is essential that we are promptly notified. We therefore advise our customers to immediately and very carefully check the conditions of the equipment upon receipt, since it will not be possible to accept replacement requests for damage beyond the 7th day from the time of shipment. At the same time, the customer is required to file a complaint with a local police station in which he must indicate that he has received the damaged goods, specifying that the damage was caused during transport. The report is an essential document to be able to request a refund, therefore, after submitting it, the customer must send us a copy. Since the evaluation times and possible reimbursement of the damage are long enough, in order to avoid our customers having to wait for the completion of the investigation relating to the reimbursement request to get the replacement equipment back (provided that the reimbursement request is accepted), we give them the possibility of returning the damaged equipment in order to be able to replace it. Following the return request, if this is authorised, it will be communicated by email of which the customer must always report the date and time if requested by the staff of Breunor SRL for the management of the return. The customer must send the goods to be returned to the address that will be communicated, clearly indicating the date and time of the authorization email on the package packaging. The equipment must be sent carriage paid, under penalty of non-collection by the reception centre. It is important that the packaging of the equipment is carried out with the utmost care, adopting all the necessary precautions to avoid further damage to it during transport. Since a refund request will be presented to the courier, the customer will also have to return the package that contained the damaged goods, because the courier may ask us to show the packaging of the package before authorizing the refund. The ideal would therefore be to send back the entire package with the damaged equipment inside, enclosing everything inside another box to leave the one from the previous shipment intact. It is also recommended to insure the returned goods to avoid further complications. The equipment will first be checked, then the customer will be notified regarding the possible shipment of the replacement equipment. Following the communication, by the courier, of the outcome relating to our request for reimbursement for damage to the equipment and of what followed, in the event of a positive outcome, we will proceed, if recognised, with the reimbursement of the shipping costs incurred for return of damaged equipment.