General Terms and Conditions of Sale and Use of BREUNOR.com

Version: March 2026 — applicable to orders placed after the date of publication

1. Site Owner and Contracting Party (art. 7 Legislative Decree 70/2003)

The website BREUNOR.com (hereinafter, the «Site») is operated by Breunor S.r.l. (hereinafter, «Breunor»).

  • Registered office: Via Traversa Fratelli Cervi n. 8, 80021 Afragola (NA), Italy
  • Tax code/VAT number: 09375061216 — Share capital: € 20,000.00 fully paid
  • Certified e-mail (PEC): breunor@pec.it — E-mail: info@breunor.com — Tel.: +39 3533353291

Communications and complaints: info@breunor.com or breunor@pec.it.

2. Product Categories

These General Terms and Conditions of Sale and Use (the «Terms») govern distance selling between Breunor and the Customer through the Site. For the purposes of these Terms, three categories are distinguished:

  • Catalogue configurations (assemble-to-order): configurations published on the Site, predefined by Breunor, built to order without unique aesthetic customisations. The right of withdrawal applies only to this category (see § 10).
  • Custom-specified orders (personalised quote) — including Configurator orders: products assembled according to the Customer's choices/specifications (components, tuning, cabling, software profiles), including PCs built via the online Configurator and Powered by MSI (PBM) configurations. The right of withdrawal is excluded (see §§ 12-bis and 13).
  • Clearly personalised products: products with unique artistic finishes (painting/airbrush, engravings, dedicated 3D models/prints) or technical combinations not resaleable without substantial loss of value. The right of withdrawal is excluded (see § 13).

3. Technical Transparency: No «Black-Box» Purchases

All PC specifications are listed clearly on product pages. Upon request, we provide a detailed component list (brand, model, part number) before purchase. As these are gaming PCs, performance is extensively documented via public benchmarks: the Customer may consult them for individual components and/or contact us for technical advice.

Important: «subjective dissatisfaction with performance» does not constitute a lack of conformity if the product matches its technical specification and indicative benchmarks. The right of withdrawal remains available where applicable (see § 10).

To reduce purchasing errors, Breunor invites the Customer to review benchmarks or contact Breunor before ordering; this does not limit the Consumer's statutory rights.

4. Pre-contractual Information and Technical Process (arts. 7, 12 Legislative Decree 70/2003; art. 49 Consumer Code)

Before purchase, the Customer receives clear information on: product characteristics, total price (taxes included), production and delivery times, payment and delivery methods, existence of the right of withdrawal and related exclusions, after-sales assistance and warranties, contract duration and conditions. Contract language: Italian. Orders are stored digitally; registered Customers may access them from their account area or by e-mail request.

Technical process: product selection → shipping/billing details → payment method → summary with option to correct → submission → receipt e-mail (not acceptance) → acceptance via order confirmation or commencement of production.

5. Prices, Availability and Descriptions

Prices are in euros, VAT included unless otherwise stated. In the event of a manifest pricing or description error, the order may be refused/cancelled with a full refund. Products are built to order; any component unavailability or unforeseen issues will be communicated with a revised estimated timeline; if unavailability becomes permanent, the order will be cancelled with a full refund.

6. Payments and Non-Refundable Fees (PSD2, art. 62 Directive (EU) 2015/2366; art. 49 Consumer Code)

Accepted payment methods:

  • Bank transfer — IBAN: IT58A0103039690000001469489 (Account holder: BREUNOR S.R.L.)
  • Cards (Visa, Mastercard) — PayPal — Satispay
  • Klarna — Sequra
  • Scalapay (instalment payment — see specific notice below)
  • Cash on delivery (see § 15)

No surcharge: we do not apply surcharges for the use of cards or other payment instruments covered by PSD2.

⚠️ SCALAPAY NOTICE — Non-refundable fee in the event of cancellation or withdrawal

Payment via Scalapay results, at the time the order is placed, in an immediate and definitive charge by Scalapay of a fee equal to 4% of the transaction amount. This fee is charged to Breunor in a non-recoverable manner, regardless of the subsequent outcome of the order.

Therefore, in the event of an order cancellation at the Customer's request (see § 12) or exercise of the right of withdrawal (see § 10), Breunor will retain an amount equal to 4% of the total order value as reimbursement of the effective cost already incurred and non-recoverable.

Pursuant to art. 49, para. 1, lett. e) and art. 56, para. 2 of the Consumer Code, this retention does not constitute a penalty but represents the documentable recovery of a cost effectively borne by Breunor.

The Customer is invited to carefully consider using Scalapay before completing the order. Choosing this payment method implies full awareness and acceptance of these conditions.

Other payment methods: in the event of pre-delivery cancellation for methods other than Scalapay (see § 12), only PSP fees that are genuinely non-refundable may be retained, documented to the Customer and without flat-rate percentages.

In the event of withdrawal (see § 10), standard delivery costs are also reimbursed; any supplements for premium delivery are not refunded (art. 56 Consumer Code).

For instalment payment services (Klarna, Sequra, Scalapay), activation is subject to assessment and approval by the respective provider; if rejected, the order is cancelled at no cost to the Customer.

7. Production, Shipping and Delivery Times

  • Production: up to 15 working days for component procurement, assembly, stress testing and finishing.
  • Delivery: unless otherwise agreed, within 30 days of order acceptance (art. 61 Consumer Code). Costs and times are indicated at checkout.
  • Delivery address: may differ from billing address if communicated before dispatch and confirmed.
  • Insured shipping: optional.

8. Shipping and Transfer of Risk (art. 63 Consumer Code)

For Consumers, the risk of loss or damage remains with Breunor until physical delivery to the Customer or a designated third party other than the carrier. If the Customer arranges a carrier not proposed by Breunor, the risk passes upon handover to that carrier.

Upon delivery, we recommend checking the packaging; if visible anomalies are present, accept with reservation or refuse, stating the reason. The absence of a reservation does not prejudice the Consumer's rights. Report concealed damage to info@breunor.com as soon as possible, with photographs and order number.

9. Performance Information and Benchmarks (Gaming PCs)

For gaming PCs, component performance is extensively measurable online. Before ordering, the Customer is invited to:

  • review benchmarks representative of the specified components; and/or
  • contact us to discuss usage requirements.

This clause reinforces transparency and does not limit the Consumer's statutory rights.

10. Right of Withdrawal (arts. 52, 56, 57, 59 Consumer Code) — Catalogue Configurations only

For Consumers purchasing Catalogue configurations (assemble-to-order) that are not clearly personalised:

  • Withdrawal within 14 days of delivery, without penalty (art. 52).
  • Refund of all payments including standard delivery costs within 14 days of the withdrawal notice; Breunor may withhold the refund until goods are received or proof of return shipment is provided (art. 56). The Scalapay fee of 4% is also retained in the event of withdrawal, as a cost already incurred and non-recoverable (art. 56, para. 2 Consumer Code — see § 6).
  • Return costs are borne by the Customer (art. 57, para. 1).
  • Diminution in value: the Customer is liable for any diminution in value resulting from handling of the goods beyond what is necessary to establish their nature, characteristics and functioning (art. 57, para. 2). See Annex A (gaming PC table).

Exclusions from withdrawal (art. 59, lett. c): the right of withdrawal does not apply to Custom-specified orders, Configurator orders (see § 12-bis) and Clearly personalised products (see § 13), nor to services completed with consent to immediate performance (§ 14).

Original packaging and component serials: Breunor delivers, for professional traceability purposes, the original component boxes, which bear serial numbers required for returns/RMA with suppliers. The Customer is required to keep them carefully.

  • The absence of original packaging does not preclude the exercise of withdrawal rights or warranty rights; however, for individual components (sold separately) the lack of packaging may result in a diminution in value under art. 57, para. 2.
  • For assembled products (complete PCs), the packaging provided by Breunor for the PC is sufficient; the absence of individual component boxes is only relevant for any potential diminution in value under Annex A.

11. Transport Damage

If the packaging is visibly damaged, we recommend accepting with reservation or refusing the parcel, stating the reason. If damage is not visible, contact Breunor immediately with photographs and a description. In the event of transport damage, Breunor will arrange repair, replacement or refund at no cost to the Consumer.

12. Cancellation Before Delivery (all product categories)

At the Customer's request, Breunor will assess the possibility of cancelling the order before delivery. Cancellation is not a right of the Customer but a faculty granted at Breunor's discretion. Where granted, the refund will be made net of costs already incurred and non-recoverable, analytically documented to the Customer, according to the following stages:

  1. Within 12 hours of the order and before supplier orders are placed → 100% refund (subject to any non-refundable Scalapay fee, see § 6).
  2. Components ordered → deduction equal to non-cancellable/non-restockable components + supplier return/restocking costs.
  3. Assembly commenced → the above + (hours of assembly/cabling × hourly rate) (see Hourly rate below).
  4. Artistic/3D work commenced → the above + materials and dedicated hours; if the work makes the product unique, the deduction may cover up to 100% of the value of work completed.
  5. Ready for shipment → deduction of all costs incurred (components, assembly, materials, special packaging).

⚠️ Scalapay fee in the event of cancellation
Regardless of the production stage reached, for all orders paid via Scalapay, an amount equal to 4% of the total order value will be retained as reimbursement of the fee already definitively charged by Scalapay to Breunor at the time of the transaction. This retention is cumulative with any production costs incurred.
Example: in the event of cancellation within 12 hours with no production costs, the refund to the Customer will be: amount paid − 4% (Scalapay fee).

PSP fees other than Scalapay: may only be retained if genuinely non-refundable by the provider, analytically documented.
Testing/QA hours: are charged for the purposes of this § 12.

Hourly labour rate (for the purposes of § 12 only) — assembly/cabling/aesthetic customisations, testing included:
Reference monthly salary € 1,500.00 / 173.33 h/month ≈ € 8.65/hour (VAT included, where applicable).

12-bis. Configurator Orders and Powered by MSI (PBM) Configurations — Personalised Nature and Exclusion of the Right of Withdrawal

A. Legal nature of Configurator orders

The Configurator available on the Site allows the Customer to freely select each individual component (CPU, GPU, RAM, storage, case, power supply, cooling, peripherals and anything else included in the interface) from a catalogue of products that Breunor does not hold in stock but which are ordered specifically from suppliers only following and as a consequence of the specific combination chosen by the Customer.

Every order generated via the Configurator constitutes a «consumer-specified order» within the meaning of art. 2, n. 4 of Directive 2011/83/EU and art. 59, lett. c) of Legislative Decree 206/2005 (Consumer Code), because:

  1. The component combination selected by the Customer is unique and unrepeatable: it does not correspond to any standard catalogue configuration and cannot be reproduced identically for another purchaser without constituting a new custom-specified order.
  2. Components are ordered from suppliers exclusively at the Customer's request, without prior procurement: no pre-existing mobilisable stock exists. Availability shown in the Configurator reflects supplier availability at the time of the session, not a physical Breunor inventory.
  3. The PC is assembled, cabled and configured according to the specific chosen combination, with application of a personalised BIOS/overclock profile and customer-specified stress test and QA cycles: technical operations that irreversibly modify the original state of the components and cannot be replicated on another unit without new labour.

These characteristics make the resulting product a product manufactured to the consumer's specifications that, by its intrinsic nature, cannot be resold without a substantial loss of value, a condition that fully satisfies the exclusion from the right of withdrawal under art. 59, lett. c) of the Consumer Code.

B. Powered by MSI (PBM) configurations — additional structural loss of value

Some configurations built via the Configurator fall under the Powered by MSI (PBM) programme, an initiative reserved for MSI-certified resellers — including Breunor as an MSI Diamond Partner — which allows systems to be built with a qualified combination of MSI components under exclusive commercial terms, including a reserved discount applied to the specific combination purchased.

PBM configurations carry a further and aggravated structural loss of value compared to an ordinary custom-specified order, for the following concurrent reasons:

  1. PBM pricing is inseparable from the specific combination. The price applied to the Customer reflects commercial terms reserved for the entire PBM configuration as an organic whole. Individual components extracted from the set would not benefit — either separately or in any other combination — from the same pricing. Disassembling the system and reselling the parts individually would cause Breunor a direct and documentable financial loss equal to the difference between the reserved PBM cost price and the ordinary retail purchase price of the same components.
  2. PBM qualification is tied to the combination, not the individual parts. Recognition of the system as «Powered by MSI» — with the associated commercial and branding benefits — ceases to exist as soon as the original combination is altered or disassembled. It is not possible to transfer PBM qualification to another configuration or retain it on individually sold components.
  3. MSI components become used/open-box and no longer qualify for the PBM programme. Once assembled, tested and delivered, the components are no longer acceptable as «new» in the MSI supply chain and cannot be reintroduced as PBM-eligible stock. The loss of this status translates into a direct and irreversible commercial loss of value for Breunor.

For PBM configurations, the argument that «individual components could be resold separately» is therefore without economic foundation: the sum of the retail values of the individual parts is structurally lower than the value of the assembled PBM configuration, and restoring the original economic conditions is technically impossible. This constitutes a particularly clear manifestation of the «substantial loss of value» that art. 59, lett. c) of the Consumer Code is designed to protect against.

C. Exclusion of the right of withdrawal — analytical justification

The right of withdrawal under art. 52 of the Consumer Code does not apply to orders placed via the Configurator, including PBM configurations. The exclusion operates for the following concurrent and independent reasons, each of which is individually sufficient:

  1. Custom-specified order — art. 59, lett. c) Consumer Code.
    The product is made to measure based on the Customer's choices and could not be sold to other purchasers in the same configuration without sustaining a substantial loss of value. The legal criterion does not require aesthetic customisations: it is sufficient that the technical combination was determined by the Customer and is not resaleable «as new» without significant depreciation.
  2. Components ordered specifically — absence of stock.
    Since components are purchased from suppliers solely following the Customer's order, their potential return would involve return costs, restocking fees and — where the supplier does not accept returns — the obligation to resell used/open-box components at reduced prices. The law does not require the seller to disassemble and separately resell the parts of a custom-assembled product: the economic burden of such an operation falls entirely on Breunor and constitutes exactly the «substantial loss of value» that justifies the exclusion of withdrawal.
  3. Irreversible technical work.
    The application of a personalised BIOS/overclock profile and the execution of customer-specified stress test cycles constitute irreversible technical work that modifies the original state of the components (firmware, voltage parameters, fan curves, XMP/EXPO profiles). Restoring factory settings does not eliminate the commercial loss of value, as the components remain «used/open-box» and are not acceptable as «new» by the supply chain.
  4. Loss of PBM qualification and pricing (for Powered by MSI configurations).
    As described in point B, for PBM configurations the return results in the irreversible loss of reserved commercial qualification, applied pricing and «new PBM-eligible» component status. This loss is quantifiable, documentable and constitutes an independent and additional item of diminution in value that is cumulative with the reasons in points 1, 2 and 3.

⚠️ Mandatory pre-contractual notice pursuant to art. 49, para. 1, lett. e) and art. 59, para. 1 Consumer Code
Before completing a Configurator order, the Customer is informed clearly and comprehensibly that the right of withdrawal is excluded as the product is manufactured to individual specification. The Customer expressly acknowledges this by ticking a dedicated mandatory checkbox in the Configurator data-entry screen, before the product is created. The checkbox requires explicit confirmation that the build is made to specification and that the right of withdrawal is excluded under art. 59, lett. c) of the Consumer Code, without prejudice to the statutory conformity warranty.
Without this explicit confirmation the order cannot be completed.

D. Pre-delivery cancellation — only available remedy

Although post-delivery withdrawal is excluded, the Customer may request cancellation of the order before delivery under the conditions set out in § 12. In particular:

  • Cancellation within 12 hours of the order and before suppliers are notified entitles the Customer to a full refund (subject to any non-refundable Scalapay fee, see § 6).
  • Once components have been ordered from suppliers, the analytical deductions set out in § 12 and Annex B apply, proportional to the production stage reached.
  • It is not possible to obtain return of individual disassembled components: the Customer's right is exclusively monetary (refund net of documented costs incurred).
  • For PBM configurations, in addition to the standard deductions, the loss of the reserved pricing applies, documented by Breunor in the analytical breakdown referred to in Annex B.

E. Documentation and traceability for the protection of both parties

For every Configurator order, Breunor retains and makes available to the Customer upon request:

  • the configuration summary (components, part numbers, quantities) at the time of the order;
  • the supplier order confirmation with date and references, as proof of custom-specified purchase;
  • the assembly and QA report with hours spent, BIOS profile applied, stress test results;
  • for PBM configurations: PBM qualification documentation and the reserved pricing applied;
  • the acceptance declaration recorded at checkout.

This documentation constitutes proof that the contract was concluded on a custom-specified basis and that the exclusion from the right of withdrawal applies under art. 59, lett. c) of the Consumer Code.

13. Custom-specified Orders and Clearly Personalised Products (art. 59, lett. c Consumer Code)

For Custom-specified orders and Clearly personalised products (painting/airbrush, engravings, dedicated 3D work), the right of withdrawal is excluded under art. 59, lett. c) of the Consumer Code. For Configurator orders and PBM configurations, the specific provisions of § 12-bis apply. Pre-delivery cancellation remains possible under the terms of § 12, with recovery of documented actual costs. The personalised nature is highlighted on the product page/quote and confirmed in the order.

14. Consultancy, Mockup and 3D Design Services (art. 59, lett. a Consumer Code)

We provide consultancy, mockup and 3D design services upon request. If the Customer requests immediate performance and explicitly accepts that, once the service is completed, they will lose the right of withdrawal, that right does not apply once performance is complete. In the event of withdrawal before completion, a pro-rata fee for work already carried out is due, according to rates previously communicated and accepted by the Customer.

15. Cash on Delivery and Deposit (art. 1385 Italian Civil Code)

For cash on delivery orders, a confirmatory deposit of 10% may be required to commence production (preferably by bank transfer). If the parcel is not collected without justifiable reason after two carrier attempts, Breunor may retain the deposit up to the costs incurred (shipping/storage/handling); any excess will be returned within 14 days of contract termination; further documented costs may be requested separately.

16. In-Store Collection and Storage

Upon completion of production, the Customer is notified for in-store collection by written communication (e-mail or certified e-mail). Collection must take place within 10 working days of notification. From the 11th day onwards, a storage fee of € 10.00/day applies, up to a maximum of 30 days. After this period, Breunor will send a written notice of default (e-mail or certified e-mail); if collection does not occur within a further 5 working days, the order may be terminated, retaining costs incurred (including accrued storage fees) and returning any excess within 14 days of termination.

17. Statutory Conformity Warranty and RMA (Legislative Decree 206/2005 as amended by Legislative Decree 170/2021)

  • Consumers: statutory warranty of 24 months from delivery; right, free of charge, to restoration of conformity (repair or replacement) within a reasonable time — generally within 20 working days of receipt of the goods at the RMA centre — and without significant inconvenience to the Customer.
  • Business customers (B2B): statutory warranty of 12 months, unless otherwise agreed in writing.

RMA procedure

  • Returns authorised by prior RMA ticket requested at info@breunor.com.
  • Under the statutory warranty, Breunor arranges collection and redelivery free of charge. If, following technical inspection, the defect is not found or results from improper use/damage, a diagnostic fee and transport costs may be requested with the Customer's prior written approval.
  • Out of warranty: written quote provided in advance; non-acceptance within 5 working days → charge of € 25.00 + VAT for handling/diagnosis and return transport costs.

Individual components (e.g. graphics cards, CPUs, RAM, SSDs, etc.): Consumers have a 14-day right of withdrawal when components are purchased individually (see § 10). For traceability (serial numbers) and because many suppliers only accept returns/replacements with original packaging, we ask that — where possible — original boxes and accessories are also returned. Their absence does not preclude withdrawal/warranty rights, but may result in a diminution in value (art. 57, para. 2) and/or the need to handle the matter as refurbished/used, with different timescales. Such assessments are documented in a photographic/technical report.

18. ADR and Jurisdiction

EU ODR: the European ODR platform was decommissioned on 20 July 2025 (Regulation (EU) 2024/3228).

National ADR: recognised national ADR bodies remain available. By way of example, the Customer may contact:

  • Organismo di Conciliazione Paritetica Consorzio Netcomm – Consumer Associations (e-commerce sector);
  • Conciliation Office of the Naples Chamber of Commerce (ADR body registered in the ministerial lists);
  • other ADR bodies registered in the lists of competent authorities (MIMIT; sectoral authorities).

Information and the official list of ADR bodies are available on the institutional portals of the competent authorities.

Jurisdiction:

  • for Consumers: mandatory jurisdiction of the place of residence or domicile (art. 66-bis Consumer Code);
  • for Business customers (B2B): the Court of Naples is agreed as the competent court.

19. Personal Data and Cookie Processing (GDPR; Legislative Decree 196/2003)

Breunor processes personal data in compliance with Regulation (EU) 2016/679 and applicable national legislation. Please refer to the Privacy Policy and Cookie Policy (consent banner).

Typical recipients: couriers, PSPs (PayPal, Klarna, Sequra, Scalapay, Satispay), technical suppliers.

20. Amendments and Applicable Law

These Terms may be amended by Breunor at any time. Amendments apply exclusively to orders placed after the publication date of the updated version, as indicated at the top of the document. Applicable law: Italian law; the mandatory level of protection of the Consumer's country of residence is preserved.

21. Price Reduction Announcements and Crossed-Out Prices (Omnibus Directive)

When announcing a price reduction on the Site, we display the previous price, meaning the lowest price applied in the 30 days prior to the announcement (where applicable and subject to legal exceptions).

  • «New» products (< 30 days): we indicate the actual period considered for the previous price.
  • Progressive promotions (e.g. Black Week): the previous price is the price applied before the first reduction in the campaign.
  • Recommended/list price: any references to the manufacturer's recommended retail price (RRP) are indicated as such and do not replace the «previous price» for Omnibus purposes.
  • Coupons and personalised discounts: dedicated vouchers/codes or loyalty programmes do not, in themselves, constitute a «price reduction announcement» on the Site.

22. Reviews (Trustpilot and Judge.me)

Reviews published on the Site come from the Trustpilot and Judge.me platforms. We use their verification mechanisms (e.g. post-purchase invitations, order-review matching, «Verified purchase» labels where available) to promote authentic content.

  • Moderation: we only intervene on content that is manifestly false/fraudulent, offensive or in breach of platform policies.
  • Transparency: we display both positive and negative feedback.
  • No misleading incentives: we do not offer financial benefits in exchange for positive reviews.
  • Reports: reviews believed to be inauthentic may be reported to info@breunor.com and through the Trustpilot/Judge.me reporting tools.

23. Partial Invalidity and Severability

Should any one or more clauses of these Terms be found null, voidable or ineffective as a result of subsequent legislation or a ruling by the competent judicial authority, the remaining clauses shall retain full validity and effect. The parties undertake to replace the invalid clause with a valid provision that approximates as closely as possible the economic and legal effect of the replaced clause.

ANNEXES

Annex A — Diminution in Value (art. 57, para. 2 Consumer Code) — Indicative Table for Gaming PCs

Proportionality and case-by-case assessment apply. For gaming PCs, reasonable functional testing — meaning handling necessary to establish the nature, characteristics and functioning of the goods under art. 57, para. 2 of the Consumer Code — may include power-on and testing of up to approximately 6 hours in total (including light gaming sessions) without deduction, provided the conditions below are met. Beyond these thresholds or in the presence of the listed conditions, a proportionate deduction may be applied.

Level 0 — Immaculate (0%)

  • Use ≤ 30 minutes (POST/BIOS/desktop), no licence/account activations; complete packaging and accessories; zero signs of use.

Level 1 — Basic testing (0–5%)

  • Total use up to 6 hours including brief gaming sessions; no hardware/BIOS modifications; complete packaging; protective films removed carefully; no permanent activations of non-transferable licences.

Level 2 — Moderate use (5–15%)

  • More than 6 hours total; non-essential software installations/activations; film removal and light signs of use; minor accessories missing; software settings to be restored.

Level 3 — Heavy use (15–30%)

  • Many hours of gaming/benchmarking; visible marks on chassis; missing cables/accessories; non-transferable licence/account activations; packaging not recoverable.

Level 4 — Modifications/damage (≥30%)

  • Unauthorised hardware/BIOS/overclock modifications; damage; significant scratches; missing main components; unacceptable hygiene condition; tampering.

Documentation: upon receipt, Breunor prepares a photographic/technical report, records power-on hours/SMART data, and verifies accessories and packaging. The deduction is communicated to the Customer with written justification.

Annex B — Deductible Costs in Pre-Delivery Cancellation

  • Non-cancellable/non-restockable components + any supplier restocking/return transport costs;
  • Assembly & cabling hours × € 8.65/h (VAT included, where applicable) — including testing/QA/stress test hours;
  • Materials (paints/primer, masking, consumables, special foam/double-cardboard packaging) already used;
  • Scalapay fee equal to 4% of the order value, if paid via Scalapay (non-recoverable cost immediately charged by Scalapay — see § 6);
  • PSP fees other than Scalapay, genuinely non-refundable and documented;
  • For PBM (Powered by MSI) configurations: loss of the reserved PBM pricing applied to the combination, documented by Breunor with an analytical breakdown;
  • Administrative costs covering order management, supplier communications and administrative procedures (flat rate € 15.00).

Breunor will always provide an analytical breakdown of items retained.

Annex C — Standard Withdrawal Form (Catalogue Configurations only)

⚠️ Please note: the right of withdrawal may be exercised exclusively for Catalogue configurations (assemble-to-order). It is not available for Configurator orders, custom-specified orders or clearly personalised products (see §§ 10, 12-bis and 13).

Addressee: Breunor S.r.l. — E-mail: info@breunor.com [or certified e-mail: breunor@pec.it]

I/We (*) hereby give notice of withdrawal from the contract of sale for the following goods/services (*):

  • Order no.: _______ dated ___/___/______
  • Products: ________________________
  • Received on: ___/___/______
  • Name of consumer(s): ________________________
  • Address of consumer(s): ________________________
  • Signature of consumer(s) (paper form only): __________
  • Date: ___/___/______

(*) Delete as applicable.