BREUNOR.com Terms of Use

The new BREUNOR e-commerce includes new features and will soon be implemented with numerous functions. For new users it will be necessary to register.

General conditions

E-commerce is subject to some legal constraints that must be diligently observed. To undertake an e-commerce activity, some fundamental principles must be respected: the main disciplines applicable to Electronic Commerce are illustrated below.
Premise
These general conditions of supply apply in full to each order unless specific written exceptions are sent by Breunor to the Customer. Placing an order implies full acceptance of these general conditions of sale.

Personal data processing

Our Shop follows the new European Regulation on the Protection of Personal Data (2016/679) which came into full force on 25 May 2018.

Prices

The prices indicated on our site are expressed in euros and include VAT unless otherwise specified. Breunor SRL reserves the right to change prices at any time, but is equally committed to applying the prices indicated on the site at the time the order is placed. In the event of an incorrect and/or manifestly derisory price being displayed, for any reason whatsoever (computer bug, manual error, technical error, etc.), the order will be cancelled, even in the event of initial validation.

Orders and availability

Customer orders are fulfilled within the limits of the quantities available in stock. If the ordered product is available at the time of the order, but not in stock due to quantity update problems, Breunor SRL undertakes to contact the Customer within 3 days of receiving the order, informing him/her of the exact times for delivery of the same. In the event that the unavailability of the product is definitive, Breunor SRL undertakes to cancel the order and refund the amount, if already paid by the customer in advance. Breunor SRL undertakes to refund as soon as possible and in any case no later than 15 days from receipt of the same.

Payment

The accepted payment methods are:

• Bank transfer IBAN: IT58A0103039690000001469489
  Owner: BREUNOR SRL
• Paypal
• Visa - Mastercard Credit or Debit Cards
• Klarna
• Sequence
• Findomestic ( Coming Soon )
• Mark

Shipping costs

The goods are shipped ex-works and travel at the buyer's expense and risk. Shipping costs are payable. Shipping is not automatically insured; the Customer has the option of choosing the insured shipping option with an additional cost, which will be communicated at the time of ordering. To protect themselves from financial losses, the Customer must carefully check the integrity of the package and accept it with a written RESERVE countersigned by the courier in case of doubts. Only in this way will the Customer be able to allow Breunor SRL to proceed with the complaint. If the Customer does not carry out this integrity check, Breunor SRL will not be able to do anything to protect the Customer. If the courier refuses to record the incident, you can refuse the package, requesting that it be returned to the sender due to damage to the contents and informing us immediately.

It is possible to request that the delivery of the ordered goods be made to an address other than the billing address. The request for a different destination address can only be made at the time of the order, and must also be reported on the order confirmation. If the different destination, due to an error, does not appear on the order confirmation, or the customer requests it later, it will be necessary to request the reissue of the corrected order confirmation by email, to be sure that the alternative address is respected during the order processing phase. In the event that, for any reason, the delivery address other than the billing address does not appear on the order confirmation and the customer does not request the correction and the consequent reissue of the order confirmation, the delivery will be made to the billing address, declining all responsibility for anything that may arise from this.

Order fulfillment.

We will take care of processing orders as soon as possible. The time required to process an order varies first of all depending on the type of payment chosen, and obviously depending on the availability of the ordered goods in stock. With payment by bank transfer, the order will be processed within the times stated in the order phase

Order Cancellation Policy

In case of cancellation of the order made with payment methods other than bank transfer, a 4% deduction will be applied to the total amount paid.
This percentage reflects the fees charged to us by the payment platform for the service provided to the customer. The remaining amount will be refunded within 14 working days.

In the event that an order has already been processed and cancellation is requested, shipping costs, labor and commission costs will be deducted for a value of 5% of the total amount. The remaining amount will be refunded within 14 working days.

Cash on delivery and shipping.

In case of payment on delivery, a deposit with signature of 10% of the total order is required to start processing. Payment can be made according to the customer's preferred methods, preferably by bank transfer.
Please note that, in the event of absence or failure to collect by the recipient after two delivery attempts by the courier, the deposit paid will be retained by Breunor SRL pursuant to art. 1385 of the Civil Code, and the contract will be considered concluded. In this case, the product will return to the full availability of Breunor SRL.

Cash on delivery and collection on site.

In case of collection on site, a deposit with signature of 10% of the total order is required to start processing.
Please note that if the collection does not take place within 10 working days from the date of our notice, the deposit paid will be retained by Breunor SRL pursuant to art. 1385 of the Civil Code, and the contract will be considered concluded. In this case, the product will return to the full availability of Breunor SRL.

Returns and returns for repair or replacement.

The return of goods, in all cases, must first be expressly authorized by Breunor SRL. The return can be requested for an incorrect order, incorrect supply, repair (or replacement) under warranty, or for repairs outside of warranty. The request for return for an incorrect order or incorrect supply can be forwarded to request replacement with other equipment or to request a return or refund of the amount paid. The request for return for an incorrect order or incorrect supply must be forwarded no later than 7 days after receiving the goods. The request for return following an incorrect order involves the refund of the amount paid minus shipping costs and a penalty of 20% unless otherwise agreed. Following the return request, if this is authorized, you will be notified by email. The customer must send the goods to be returned to the address that will be communicated, clearly indicating the date and time of our authorization email on the package. The equipment must be shipped carriage paid, otherwise the receiving center will not collect it. It is important that the packaging of the equipment is done with the utmost care, taking all necessary precautions to avoid damage during transport. The equipment will be checked first, then it will be decided, depending on the circumstances, whether to send it for assistance, replace it, or proceed with a refund (in the case of a return request).
In the event of a request for replacement due to an incorrect order, it is essential that the customer also sends the order for the equipment to be replaced at the same time as the return request. The two procedures will be processed separately from an accounting point of view: - Upon the return of the equipment, a credit note will be issued, net of shipping costs; - The customer will be sent an order confirmation for the equipment ordered as a replacement, of a value at least equal to or greater than the value of the returned equipment, communicating any amount to be paid as a balance.
If, following the return of the equipment for replacement, an order for other equipment of equal or greater value does not immediately follow (for example: if the customer is undecided about what to order as a replacement), the procedure will be frozen pending receipt of the new order. It will not be possible to request a refund for goods returned due to an incorrect order and a simultaneous request for replacement, if the change of heart occurs more than 7 days after receiving the goods.

Returns will be permitted, followed by a refund of the amount paid (net of shipping costs and any other charges for the return) only if the request is made within the terms or in the event of withdrawal, where applicable. Please note that for items supplied only on order (indicated in the product description) replacements will not be possible. Packaging, shipping and insurance costs and any other additional charges (both for shipping and for returning the equipment) will be borne by the customer, in addition, of course, to any repair costs, where applicable.

In the event of return of equipment for repair under warranty, any finding that the defect complained of by the customer is absent may result in the application of a penalty of Euro 25.00 plus VAT.

The shipment of products for Rma opening and faults, to our Shop is always at the customer's expense. The return shipment to the customer is at the expense of Breunor.com

In case of return for repairs outside the warranty, the customer will be notified of the estimate for the repair of the returned equipment. Failure to accept the estimate will in any case result in a charge of Euro 25.00 plus VAT, for management and diagnostic costs.

Return and Refund Policy for Custom Quotes

Please note that customized quotes are not subject to the right of withdrawal and therefore cannot be returned or refunded. However, in the event of a product malfunction due to hardware defects, you can request a replacement. The replacement will not be valid if tampering or damage caused by the customer is found. In Italy, the Consumer Code (Legislative Decree 206/2005), in Article 59, specifies that the right of withdrawal does not apply to contracts relating to goods that have been made to measure or clearly personalized.

Returns and replacements due to damage caused by transport.

Return may also be requested if equipment is damaged during transport. If the damage is evident upon receipt of the package, we recommend that you immediately highlight it to the courier and only collect the package if copies of the waybill clearly indicate that the package is accepted subject to verification and quantification of the damage in order to request reimbursement. If the courier refuses to report the incident, you can refuse the package, requesting that it be returned to the sender due to damage to the contents and informing us immediately. If the damage is not visible from the outside, or has escaped the recipient's attention, it will not be easy to recover from the courier. In any case, since the goods travel insured, we will take care of forwarding a request for reimbursement for the damage suffered by the equipment. In order to request the replacement of equipment damaged during transport, it is essential that we are informed promptly. We therefore advise our customers to immediately and very carefully check the condition of the equipment upon receipt, as it will not be possible to accept requests for replacement due to damage after the 7th day from the time of shipment. At the same time, the customer is required to file a report at a local police station in which they must indicate that they have received the damaged goods, specifying that the damage was caused during transport. The report is an essential document for requesting a refund, therefore the customer must send us a copy after submitting it. Since the evaluation and possible refund times for the damage are quite long, in order to avoid our customers having to wait for the completion of the investigation relating to the refund request to have the replacement equipment back (provided that the refund request is accepted), we give them the possibility of returning the damaged equipment to be able to replace it. Following the return request, if this is authorised, a notification will be sent by email of which the customer must always indicate the date and time if requested by Breunor SRL staff for the management of the return. The customer must send the goods to be returned to the address that will be communicated, clearly indicating the date and time of the authorization email on the package. The equipment must be shipped carriage paid, otherwise the receiving center will not collect it. It is important that the equipment is packaged with the utmost care, taking all necessary precautions to avoid further damage to the equipment during transport. Since a refund request will be submitted to the courier, the customer must also send back the package that contained the damaged goods, because the courier may ask us to show the package itself before authorizing the refund. The ideal solution would therefore be to send back the entire package with the damaged equipment inside, enclosing everything inside another box to leave the previous shipment intact. It is also recommended to insure the returned goods to avoid further complications. The equipment will first be checked, then the customer will be notified regarding the possible shipment of replacement equipment. Following communication by the courier of the outcome of our request for reimbursement for the damage to the equipment and of what has ensued, in the event of a positive outcome, we will proceed, if recognized, to reimburse the shipping costs incurred for the return of the damaged equipment.

seQura Refund Policy:

If you decide to defer the amount through seQura , a sum will be withdrawn from the associated current account to perform an initial verification. This does not indicate that the application has been accepted, but that the financial institution is actively processing your request.

In case the user's profile does not meet the financing requirements, the order will be canceled and seQura will proceed with the refund. The refund may not be visible on your account or card immediately.

Depending on your card type and your bank, your refund may take up to 5-7 business days to post.

If you use a debit card, your refund may take 1 to 7 business days .

If you use a credit card , the amount displayed will depend on your card's billing method.

NB If you do not know your billing plan, we recommend that you contact your bank exclusively for detailed information.

Product Collection On-Site:

We would like to inform you about the procedure for collecting assembled PCs at BREUNOR SRL. When a customer makes a deposit at our office for the assembly of a PC, he will be contacted by telephone at the end of the work to organize the collection of the product.

It is important to note that, in order to ensure an efficient and well-organized service, we have established some rules regarding the collection. After our call, the customer has a period of 10 days to collect the PC.

If the withdrawal does not take place within this period, from the eleventh day a penalty of €10 per day will be applied for the storage of the PC. This penalty will be deducted from the deposit paid by the customer at the time of the request, until the amount is exhausted.

These measures have been introduced to improve our service and to reduce the inconvenience related to uncollected products. We thank you for your cooperation and understanding.