Conditions of use BREUNOR.com

The new BREUNOR e-commerce contains new features and will soon be implemented with numerous functions. New users will need to register.

General conditions

E-commerce is subject to some legal constraints that must be observed diligently. To undertake an eCommerce activity, some fundamental principles must be respected: the main disciplines applicable to Electronic Commerce are illustrated below.
Premise
These general supply conditions apply in full to every order except for special written exceptions sent by Breunor to the Customer. Placing an order entails full acceptance of these general conditions of sale.

Personal data processing

Our Shop follows the new European Regulation on the Protection of Personal Data (2016/679) which came into full force on 25 May 2018

 

 

Prices
The prices indicated on our site are expressed in euros and include VAT unless otherwise specified. Delivery costs are always free. Breunor SRL reserves the right to change prices at any time, but undertakes equally to apply the prices indicated on the site at the time the order is placed. In the event of an incorrect and/or manifestly negligible price being displayed, for any reason (IT bug, manual error, technical error...), the order will be cancelled, even in the event of initial validation.

Orders and availability
Customer orders are satisfied within the limits of the quantities available in the warehouse. If the ordered product is available at the time of the order, but not in the warehouse due to quantity updating problems, Breunor SRL undertakes to contact the Customer within 3 days of receipt of the order informing him of the exact times for delivery of the same. In the event that the unavailability of the product proves definitive, Breunor SRL undertakes to cancel the order and return the amount, if already paid by the customer in advance. Breunor SRL undertakes to refund as quickly as possible and in any case no later than 15 days from receipt of the same.

Payment

The accepted forms of payment are:

• Bank transfer IBAN: IT58A0103039690000001469489
  Owner: BREUNOR SRL

• Paypal

• Visa - Mastercard Credit or Debit Cards

Shipping fees

The goods are shipped free from our warehouse and travel with insurance coverage for the entire amount, on behalf and at the total risk of the buyer. To protect themselves from economic losses, the Customer must carefully check the integrity of the package and accept it with RESERVATION written countersigned by the courier in case of doubts. Only in this way will the Customer be able to allow Breunor SRL to proceed with the complaint and reimburse the buyer. If the Customer does not carry out this integrity check, Breunor SRL will be unable to do anything to protect the Customer from economic loss. If the courier refuses to report the incident, you can refuse the package, requesting it be returned to the sender due to damage to the contents and informing us immediately.

It is possible to request that the delivery of the ordered goods be made to an address other than the billing address. The request for destination to another address can only be made at the same time as the order, and must also be reported on the order confirmation. If the different destination, due to an error, does not appear on the order confirmation, or the customer requests it subsequently, it will be necessary to request the reissuance of the corrected order confirmation by email, to be sure that during the order processing phase , the alternative address is respected. In the event that, for any reason, the delivery address other than the billing address does not appear on the order confirmation and the customer does not request the correction and consequent reissuing of the order confirmation, the delivery will be made to the billing address, declining any responsibility for anything that may arise from it.

Order fulfillment.
We will take care of processing orders as soon as possible. The timing for processing an order varies first of all depending on the type of payment chosen, and obviously depending on the availability of the ordered goods in stock. With payment by bank transfer the order will be processed within the times declared in the order phase

Returns and returns for repair or replacement.
The return of the goods, in all cases, must first be expressly authorized by Breunor SRL. The return may be requested for incorrect order, incorrect supply, repair (or replacement) under warranty, or for repair outside of warranty. The return request for incorrect order or incorrect supply can be forwarded to request replacement with other equipment or to request a return or refund of the amount paid. The return request for incorrect order or incorrect supply must be sent no later than 7 days from receipt of the goods. The return request following an incorrect order entails the refund of the amount paid less shipping costs and a 20% penalty unless otherwise agreed. Following the return request, if this is authorized, you will be notified by email. The customer must send the goods to be returned to the address that will be communicated, clearly indicating on the package packaging the date and time of our authorization email. The equipment must be shipped carriage paid, otherwise the receiving center will not collect it. It is important that the packaging of the equipment is carried out with the utmost care, taking all the necessary precautions to avoid damage during transport. The equipment will first be checked, then a decision will be made, depending on the circumstances, whether to send it for assistance, replace it, or proceed with a refund (in the case of a return request).
In the event of a replacement request for an incorrect order, it is essential that the customer also sends the order relating to the equipment with which to carry out the replacement at the same time as the return request. The two procedures will be worked separately from an accounting point of view: - Upon return of the equipment, a credit note will be issued, net of shipping costs; - The order confirmation relating to the equipment ordered as a replacement will be sent to the customer, with a value at least equal to or greater than the value of the returned equipment, communicating the possible amount to be paid as a balance.
If, following the return of the equipment for replacement, an order for other equipment of equal or greater value is not immediately followed (for example: if the customer is undecided about what to order as a replacement), the procedure will be frozen pending receipt of the new order. It will not be possible to request a refund for goods returned due to an incorrect order and a simultaneous request for replacement, if the change of mind occurs after 7 days from receipt of the goods.

The return will be permitted, followed by the crediting of the amount paid (net of shipping costs and any other charges foreseen for the return) only if the request is made within the deadlines or in the event of withdrawal, where applicable. Please remember that for items supplied only to order (indicated in the product description) no replacements will be provided. Packaging, shipping and insurance costs and any other ancillary charges (both for shipping and for returning the equipment) will be borne by the customer, in addition, obviously, to any repair costs, where due.

In the event of returning equipment for repairs under warranty, any verification of the absence of the defect complained of by the customer could lead to the application of a penalty of Euro 25.00 plus VAT.

The shipping of products due to RMA opening and faults, to our Shop is always at the expense of the Customer. Return shipping to the customer is paid by Breunor.com

In the event of a return for repairs outside of warranty, the customer will be notified of the cost estimate for the repair of the returned equipment. Non-acceptance of the quote will in any case result in a charge of Euro 25.00 plus VAT for management and diagnosis costs.

Returns and returns for replacement following damage due to transport.
Return may also be requested if equipment is damaged during transport. If the damage is evident upon receipt of the package, it is advisable to immediately highlight it to the courier and to collect the package only if on the copies of the waybill it is clearly indicated that the package is accepted subject to verification and quantification of the damage in order to be able to request a refund. If the courier refuses to report the incident, you can refuse the package, requesting it be returned to the sender due to damage to the contents and informing us immediately. If the damage is not visible from the outside, or has been missed by the recipient, it will not easily be possible to claim compensation from the courier. In any case, since the goods travel insured, we will still forward a request for reimbursement for the damage suffered by the equipment. In order to request the replacement of equipment damaged during transport, it is essential that we are notified promptly. We therefore advise our customers to immediately and very carefully check the conditions of the equipment upon receipt, as it will not be possible to accept requests for replacement due to damage beyond the 7th day from the time of shipment. At the same time, the customer is required to file a complaint with a local police station in which he must indicate that he has received the damaged goods, specifying that the damage was caused during transport. The report is an essential document to be able to request a refund, therefore the customer must send a copy of it after submitting it. Since the evaluation and possible reimbursement times for the damage are quite long, in order to avoid our customers having to wait for the completion of the investigation relating to the reimbursement request to get the replacement equipment back (provided that the reimbursement request is accepted), we give them the possibility of returning damaged equipment to be able to replace it. Following the return request, if this is authorized, it will be communicated by email of which the customer must always report the date and time if requested by the Breunor SRL staff to manage the return. The customer must send the goods to be returned to the address that will be communicated, clearly indicating the date and time of the authorization email on the package packaging. The equipment must be shipped carriage paid, otherwise the receiving center will not collect it. It is important that the packaging of the equipment is carried out with the utmost care, taking all the necessary precautions to avoid further damage to it during transport. Since a refund request will be submitted to the courier, the customer will also have to send back the package containing the damaged goods, because the courier may ask us to show the packaging of the package itself before authorizing the refund. The ideal would therefore be to send back the entire packaging with the damaged equipment inside, enclosing everything inside another box to leave the previous shipment intact. It is also recommended to insure the returned goods to avoid further complications. The equipment will first be checked, then the customer will be notified regarding the possible shipment of replacement equipment. Following communication by the courier of the outcome relating to our request for reimbursement for damage to the equipment and what resulted from it, in the event of a positive outcome, we will proceed, if recognised, with reimbursement of the shipping costs incurred for the return of damaged equipment.